FAQ

Mushyface Cookie Co. is not your typical dog treat company.  We hold ourselves and our products to a higher standard and are proud to be doing things a little bit differently than the others. Doing things differently can create some questions for the consumer and so we're addressing some of the most common ones here!  If we have not answered your question, please contact us either by email or by phone.  We'll be happy to speak with you! 

Do any Mushyface Cookies require refrigeration?

Our cookies DO NOT REQUIRE REFRIGERATION! In fact, we DO NOT recommend any refrigeration or freezing.

 What is “shelf-stable”?

Shelf-stable means that you can trust your cookies are going to be safe for your dog to consume without refrigeration or freezing.

 How long will the treats last?

Properly stored, our treats will last 3 to 6 months.

 How do you properly store Mushyface treats?

We recommend storing treats in a resealable package or cookie jar.  They should be kept in a COOL, DRY place.  (We keep ours on top of our refrigerator.)  Unless specifically directed, Mushyface Cookies should NEVER be refrigerated. 

What is carob (ˈkarəb) and is it safe for my dog?

Carob is a brown floury powder extracted from the carob bean, often used as a substitute for chocolate. Carob pods grow on the carob tree (sometimes called a locust tree).

Although carob resembles chocolate, it does NOT contain cocoa or caffeine, both of which are unhealthy for dogs.  Carob is a safe and delicious choice to add some variety to your dog’s diet! 

Is honey safe for a puppy under a year old?  

Unfortunately, the answer here is that we just don’t know.  There are just as many people who say honey is good for your pup as there are those who say it is harmful.  Because we have so many varieties that do not contain honey (and we tend to be a bit cautious), we generally recommend just avoiding honey until your pup is 12 months old.

Are your treats safe for my dog?

At Mushyface, we tend to err on the side of caution when it comes to creating treats.  If a particular ingredient is even questionable, we don’t use it.  For example, we know there are many who feel strongly about the benefits of garlic for dogs, but we’ve also read many reports about it potentially being toxic.  We do not use garlic in our treats.

List of commonly known foods that may be harmful to your dog (and are not used in any Mushyface Cookies)*

  • Avocado
  • Alcoholic Beverages
  • Apple seeds
  • Caffeinated beverages including Coffee (liquid, beans, and grounds) and Tea
  • Chocolate
  • Cocoa
  • Fruit pits (apricot, cherry, peach, plum, etc.)
  • Garlic
  • Grapes
  • Hops (used in home beer brewing)
  • Macadamia Nuts
  • Mushroom plants
  • Mustard seeds
  • Nutmeg
  • Onions
  • Potato plant leaves and stems (green parts)
  • Raisins
  • Rhubarb Leaves
  • Tomato plant leaves and stems (green parts)
  • Xylitol (found in candy, gum, toothpaste, baked goods and many diet foods.)
  • Yeast dough

*This is a partial list which is provided for your convenience only and should not be used as medical advice.  If you are uncertain whether an item is safe for your dog, please consult your veterinarian.  We understand that some may disagree with items on this list, but feel there is enough risk to warrant their exclusion from our treats.  The health of your dog is our primary concern.

 

Do the Sweet Potato Squirrels contain any squirrels?

Absolutely NOT! Our adorable sweet potato squirrels are made from a blend of whole wheat flour and all-purpose flour, sweet potatoes, applesauce and some eggs.  No squirrels were harmed in the making of these super-cute treats! (And yes, we’ve really been asked.)

 Have a question we haven't answered?  Send it to us below.  We'll get back to you as quickly as possible.  

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